40Seas develops financial solutions tailored for the global supply chain market (exporters, importers, and freight forwarders), including a new breed of flexible payment terms for cross-border transactions. The company was founded by a group of seasoned entrepreneurs from the Fintech industry whose prior companies have had successful IPOs or been acquired by market leaders.

As a Customer Success Manager you will be responsible for nurturing and growing relationships with core customers worldwide, and working with internal teams to ensure the best possible customer experience. 

This position requires you to be flexible and "wear many hats," with a mix of business, operational, analytical, and support tasks. This is a very proactive role with plenty of room for growth. As part of this role, you will have the opportunity to collaborate with a diverse and dynamic team of 40Seas global employees in 3 different continents, and directly engage with customers from countries around the world!

This position is based in Israel, with a minimum 3 days per week at the 40Seas office in Tel Aviv.

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Responsibilities:

• Manage relationships with key customers through all lifecycle stages (including initial onboarding) across the world and in multiple time zones.
• Build long term relationships with customers to ensure retention and develop new business opportunities.
• Identify customer pain points and work closely with internal teams (business, ops, product, R&D) to prioritize solutions and improve the overall customer experience.
• Monitor customer activity and prepare reports / analytics to take a proactive role in reaching and exceeding business KPIs.
• Help define and manage various internal processes required to ensure the best possible experience for our customers.

Requirements:

• A Bachelor's degree, ideally in business, communications, marketing or analytical oriented degree. 
• Native English (required)
• 1-3 years experience in customer success, business development, or other customer facing relevant roles
• Tech savvy, with experience working on online platforms and CRMs (Salesforce, Hubspot, etc)
• Detail and data oriented, with an analytical and business mindset
• Comfortable working in a fast paced, dynamic and high pressure environment

Preferred Qualifications: 

• Proficiency in additional languages
• Knowledge of global trade, finance, or experience working at a global fintech

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